Returns & Refund Policy

REFUND & RETURN POLICY

Last Updated: September 24, 2026

Thank you for shopping with Éducation Intégrale.

1. PHYSICAL PRODUCTS

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order information and, when applicable, photos showing the issue.

Because some of our products may be produced or fulfilled on demand, returns or exchanges for reasons such as ordering the wrong size, color, or changing your mind may not always be accepted.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us so we can review the issue and determine the appropriate resolution.

3. DIGITAL PRODUCTS

Due to the nature of digital products, downloadable products, ebooks, PDFs, and other digital content are generally non-refundable once they have been delivered or accessed, except where required by applicable law.

4. REFUNDS

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

5. SHIPPING COSTS

Original shipping charges are generally non-refundable unless the refund results from an error with the order or as otherwise required by applicable law.

6. CANCELLATIONS

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.

7. CONTACT US

For questions about a return, refund, damaged product, or order issue, please contact Éducation Intégrale through our Contact Us page.

This policy does not limit any rights you may have under applicable consumer protection laws.